Connecting assistance on the way

Mobility 2020

We know of many different digital platforms that bring together the supply and demand for different services in one place. What we feel is missing is a platform that offers a helping hand to those in need regarding mobility – both in public spaces and on public transportation.

Several groups regularly need a helping hand to overcome obstacles and barriers when they travel. At the moment, these groups may choose to use separate or private forms of transport – such as by taxi –, transport specifically for their target group, or being accompanied or driven by an acquaintance if necessary. Alternatively, they may opt to not travel at all.

The Transport Authority Amsterdam wants to encourage and assist these groups to make use of public space and public transport. It is important that public transport and public space are accessible to everyone. We believe this can be achieved by encouraging other passengers/members of the public to offer a helping hand. Safeguarding mutual trust and trustworthiness is therefore essential to the success of the platform.

Our initial target group for this digital platform could be visually impaired and blind persons. A helping hand could come from students, employees of the GVB (the municipal public transport operator), the municipality, and Transport Authority Amsterdam. Following success with this test group, other target groups can follow, such as the elderly, people with prams/buggies, etc. In the long term, the City of Amsterdam wants to be a frontrunner in accessible mobility, leading to a model that can be scaled across Europe.

The Challenge
Devise and bring to life a ‘helping hand’ digital platform that connects people with restricted access or disability to random ‘helping hand’ passengers in the Amsterdam Metropolitan Area.

The solution offered by the Startup must meet the following minimal criteria
The solution must take into account that in order for it to work it should connect different parties from the backgrounds of mobility and inclusivity, and must be able to bring these parties together through collaboration to ensure the success of the platform.

Issued by
Vervoerregio Amsterdam (VRA)
Transport Authority Amsterdam

Don't wait. Act now


Download and fill in the the Uniform Europees Aanbestedingsdocument (UEA). This is the Dutch version of the European Single Procurement Document (ESPD). You can download the UEA here. Please make sure you download and open the UEA form in Acrobat Reader and don’t forget to fill in and sign the document before you upload it.* If you don’t understand Dutch, please download the English manual here. In the UEA you declare that you meet the general criteria (See ‘What is a startup?’ in the Tender) and the specific criteria per challenge.


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We are Startup
in Residence Amsterdam

Training programme

During a six month programme you will receive training 1 day per two weeks. This ranges from value proposition building to Growth Hacking and from intellectual property to financial administration. In addition, we have created a series of workshops about how the City of Amsterdam works (for example: decision making and procurement).


The leadmentors of the programme will guide you during the whole programme. They will measure progress weekly and help you when needed. At the beginning of the programme there will be a matching between startups and mentors

Knowledge and Expertise

To offer you access to advice and specialist knowledge we have created a network of partners. You are free to ask questions throughout the programme (for example, concerning: legal matters, finance, online marketing, technology).